Profile
Cloud Security & Infrastructure Leader with over 12 years of specialized experience in technical support and interface management. Expert in architecting secure, scalable healthcare data environments (HL7/FHIR) and managing enterprise AWS infrastructures. Proven track record in leading cross-functional teams, driving automation, and ensuring rigorous compliance with NIST and HIPAA security frameworks.
Education
B.S. in Business Administration: Marketing & Management
Montclair State University | New Jersey
Experience
Technical Services Manager
September 2025 - Present at HealtHIE Nevada | Nevada (Remote)
- Direct day-to-day technical operations, ensuring high availability, scalability, and security across global enterprise infrastructure.
- Orchestrate AWS cloud environments, focusing on cost optimization, IAM governance, and hardening security configurations.
- Architect proactive monitoring and incident response workflows to detect and remediate security threats in real-time.
- Manage vulnerability lifecycles and patch management cycles in alignment with NIST and HIPAA regulatory guidelines.
- Collaborate with cross-functional teams to deploy secure system integrations and high-performance APIs.
System Integration Analyst
Jan 2023 - August 2024 at HealtHIE Nevada | Nevada (Remote)
- Engineered reporting for daily traffic monitoring to ensure data integrity across healthcare interfaces.
- Resolved complex application and interface discrepancies by managing critical support ticketing escalations.
- Validated CCDs to verify adherence to healthcare specifications and ensure successful data ingestion.
Production Support Engineer
October 2021 - January 2023 at Sema4 OpCo Inc. | Connecticut
- Partnered with Product Managers to identify infrastructure bottlenecks and implement efficiency-driven enhancements.
- Utilized SQL and Postman to debug and remediate interface and system-level issues for seamless operation.
- Monitored multi-stack dashboards to maintain high-availability systems and preemptive failure detection.
Support Lead
January 2021 – October 2021 at ELLKAY, LLC. | New Jersey
- Managed a team of 4 support analysts, delivering technical mentorship and ensuring project deadlines were met.
- Conducted performance reviews and professional development roadmaps for direct reports.
- Collaborated with Network/IT teams to facilitate VPN setups, migrations, and infrastructure changes.
Sr. Support Analyst
January 2016 – December 2020 at ELLKAY, LLC. | New Jersey
- Provided 24/7 specialized infrastructure monitoring and support for high-priority VIP healthcare clients.
- Analyzed and remediated network latency and connectivity issues across 80+ client sites.
- Mentored 8-10 junior staff members and collaborated across teams to deliver new infrastructure projects.
Connectivity Specialist
November 2012 – December 2015 at ELLKAY, LLC. | New Jersey
- Oversaw multiple concurrent technical projects, ensuring on-time delivery and alignment with laboratory requirements.
- Deployed and validated HL7 ADT/DFT/SIU interfaces to ensure compliant data exchange between vendors and labs.
- Collaborated with diverse patient management systems and databases to facilitate seamless system implementations.
Certifications
- AWS Certified Solutions Architect – Associate (SAA-C03)
- CompTIA Security+ (SY0-701)
- ISC2 Certified in Cybersecurity
- Google Cybersecurity Professional Certificate
- API Security Fundamentals
Skills
- AWS (IAM, S3, VPC)
- NIST Cybersecurity Framework
- HIPAA Compliance
- HL7 & FHIR Interoperability
- SIEM (Microsoft Sentinel)
- Linux CLI & Python
- Wireshark & IDS Tools
- Azure AD & KQL
- Incident Response
- SQL & API Testing (Postman)
- Zendesk & Salesforce
- Technical Leadership